90-Day Money Back Guarantee
Your satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a refund within 90 days from the original purchase date.
We encourage customers to try the product for a reasonable period of time to fully experience its benefits. However, if you decide that Pulmo Balance is not right for you, our refund process is simple and transparent.
How to Request a Return
To begin the return process, please follow these steps:
Contact our support team at support@pulmobalance.com within 90 days of your purchase date.
Request a Return Merchandise Authorization (RMA) number.
Once your RMA request is approved, you will receive instructions for returning the product.
Include your RMA number with the returned package.
Send the product back using a trackable shipping service and share the tracking number with our support team.
Please note that customers are responsible for return shipping costs.
Return Address
Once your return request has been approved, please send the product to the following address:
Pulmo Balance Returns
285 Northeast Ave
Tallmadge, Ohio 44278
United States
Products should be returned within 14 days after receiving your RMA authorization.
Product Return Conditions
To qualify for a refund:
The return must be requested within 90 days of purchase
The product must be returned in reasonable physical condition
The RMA number must be included with the return package
Proof of purchase or order confirmation may be required
For best results, please include all bottles and packaging materials that were part of your original purchase.
Non-Returnable Items
Certain items may not be eligible for return, including:
Gift cards
Downloadable software or digital products
Certain personal care items when applicable
Refund Processing
After we receive your returned product, our team will inspect the package and process your refund.
If approved:
The refund will be issued to your original payment method
Processing typically takes a few business days
You will receive a confirmation email once the refund has been completed
Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not yet received your refund:
Check your bank account again.
Contact your credit card provider, as it may take several days for the refund to appear.
Contact your bank for additional processing details.
If you still need assistance, please email support@pulmobalance.com.
Exchanges
We only replace items if they arrive defective or damaged.
If you received a damaged product, please contact our support team at support@pulmobalance.com and we will provide instructions for returning the item and receiving a replacement.
Gift Returns
If the item was purchased as a gift and shipped directly to you, you may receive a gift credit once the returned product is received.
If the gift giver placed the order and had it shipped to themselves before giving it to you, the refund will be issued to the original purchaser.
Need Help?
If you have any questions about returns or refunds, please contact our customer support team:
Email: support@pulmobalance.com
Our team is always happy to assist you and ensure your experience with Pulmo Balance is a positive one.